Speaker spotlight: Scott Dutton

 6 June 2024

The Coflict Whisperer is joining us at #NATCON24 to help you use difficult conversations to transform conflict into connection.

Scott - aka the Conflict Whisperer – is the Founder & Director of Fighting Fair, Australia’s leading conflict resolution training and services consultancy.  

Recognised by the Global Speakers Federation (GSF) as among the top 15% of professional speakers worldwide, Scott is passionate about sharing how to mindfully transform conflict into connection. He delivers mindful conflict insights, strategies and skills that will heighten self-awareness and promote mutual understanding. 

Scott’s goal is to educate, entertain and inspire, and share learnings that you can use immediately in your workplace and beyond. 

Scott's topic at #NATCON24:
Difficult conversations -- transforming conflict into connection

As a leader, you face difficult conversations - anything you find hard to talk about but know that you need to - every day: dealing with unions, managing people, improving performance and productivity. (Of course, we all face difficult conversations in our private lives also.)

While you may be experienced in them, not many people look forward to having these difficult (but necessary) conversations. And most of us would admit we could do them better.

The issue is often how to start those sensitive conversations, so that they invite open and constructive dialogue – and not fuel tensions and create further division.

When interactions become difficult, emotions can escalate and communication can break down. We can fear having the difficult conversation as we don’t want to make the situation worse. If we can’t avoid it, we blunder (unsuccessfully) through it. 

Scott shares the necessary understanding, skills and confidence you need to successfully transform conversations from difficult and unwanted to connected and confident through a simple 3-step process.

You’ll learn how to:

  • Avoid the 3 biggest pitfalls when having a difficult conversation
  • Develop a mindset that invites open and authentic communication
  • Implement strategies to keep you mindfully centred within the chaos of conflict
  • Implement a 3-step process that will transform conversations from 'difficult' to 'connected'

Armed with these essential insights and skills, and with a proven process to follow, you’ll transform conflict into connection, and strengthen and deepen your key relationships.

Watch Scott in action

AMCA National Conference 2024

Join the biggest names in HVAC at the AMCA National Conference 2024.

This streamlined two-day event is a great way to escape the day-to-day pressures of work, connect with colleagues and peers, gain industry insights, and take a high-level look at your business.

Don't miss out - places are filling fast, so grab your ticket now.

Got a question about the AMCA National Conference? Contact AMCA Events on 1300 475 615 or events@amca.com.au.

Learn more and book

**New ticket options** Business sessions only

We're making it even more affordable to give more of your team members the National Conference experience.  Source your own accommodation, and just attend the business sessions (excludes social events - Gala Dinner optional). But hurry — limited places available.